Mercatox Crypto Exchange Review: Fees, Features, and Real User Problems in 2025

When you're looking for a crypto exchange, you don't just want another platform that says it’s "easy" or "fast." You want to know if your money will actually be there when you need it. That’s the real question behind every Mercatox review. And after digging into user reports, trading data, and platform features as of late 2025, the picture isn’t as clean as the website makes it seem.

What Is Mercatox, Really?

Mercatox is a centralized crypto exchange that started in Canada back in 2015. It’s not new. It’s not flashy. But it’s still running - which is more than you can say for half the exchanges that popped up after 2017. It calls itself a "multifunctional" platform, meaning it doesn’t just let you buy and sell crypto. You can also lend your coins, use a payment gateway for businesses, and store multiple currencies in one wallet. That sounds useful, especially if you’re trying to avoid jumping between five different apps.

It supports over 150 cryptocurrencies, including Bitcoin, Ethereum, Litecoin, and a bunch of smaller altcoins. The interface is web-based and customizable - you can rearrange charts, set alerts, and track your order history. It also works on mobile (iOS and Android), desktop (Windows, Mac, Linux), and even has API access for automated traders. So technically, it checks a lot of boxes.

Trading Fees: Not Low, Just Average

Mercatox advertises "low fees." But low compared to what? The truth is, it charges a flat 0.25% trading fee on every buy or sell order. That’s the same as Binance’s standard fee before discounts, and higher than some newer exchanges like KuCoin or Bybit, which offer 0.1% for basic users. If you trade often, that 0.25% adds up fast. A $1,000 trade costs $2.50 in fees. Do that 10 times a month? That’s $25 gone - just for trading.

There’s no maker-taker model here. No volume discounts. No fee reductions for holding their native token (they don’t even have one). So if you’re looking to save money on fees, Mercatox isn’t your best bet. It’s average. Not bad. Not great. Just… there.

Withdrawals: The Real Pain Point

This is where Mercatox starts to unravel.

As of September 2025, user reviews on Reviews.io and Cryptogeek are full of the same complaints: withdrawals take days - sometimes weeks. Some users report being locked out of their accounts after small verification issues. Others say they sent funds out and never got confirmation. One person spent three months trying to get $8,000 in ETH released. They eventually had to hire a third-party fund recovery service - something no legitimate exchange should force you to do.

There’s a pattern here. It’s not one bad experience. It’s dozens. And the support team, while available 24/7, often responds with generic templates. No phone number. No live chat with real humans who can escalate issues. Just ticket systems that bounce you around.

Some users say things improved after they re-verified their accounts. But that’s not a fix - it’s a workaround. If your money gets stuck because of a simple ID upload error, that’s a broken system, not a user error.

Customer Support: Always On, But Never Helpful

Mercatox claims to offer 24/7 customer support. And technically, they do. You can email them. You can use the online form. But don’t expect a real conversation.

Most replies are copy-pasted responses. "We’re sorry for the inconvenience. Please check your wallet address." Or: "Your request is under review." No timelines. No updates. No accountability.

Compare that to Coinbase or Kraken, where you can often get a live agent within an hour - even without VIP status. Mercatox doesn’t offer that. And in crypto, where prices move fast and delays cost money, that’s a dealbreaker for serious traders.

Security: No Major Breaches, But No Transparency Either

Mercatox hasn’t been hacked. That’s a plus. They use two-factor authentication (2FA), cold storage for most assets, and SSL encryption. Nothing groundbreaking, but it’s enough to meet basic standards.

But here’s the problem: they don’t publish proof of reserves. No third-party audits. No transparency reports. You have to take their word that your coins are safe. In an industry where exchanges like FTX collapsed with billions missing, that’s not enough. You want to see the numbers. You want to know your funds aren’t being used to fund risky bets behind the scenes.

Mercatox doesn’t give you that. And that silence speaks louder than any security claim.

Who Is Mercatox Actually For?

Let’s be honest: Mercatox isn’t for most people.

If you’re a beginner looking for a simple way to buy Bitcoin, there are far better options - like Coinbase, Kraken, or even Bitstamp. They’re easier to use, faster to withdraw from, and have real customer support.

If you’re an active trader, you’ll hate the fees and the lack of advanced tools. No limit orders with time-in-force? No stop-losses? No margin trading? That’s not a platform for traders - it’s a platform for holding.

Maybe Mercatox works for someone who:

• Lives in a country where major exchanges are blocked
• Needs to accept crypto payments for a small business
• Has a small portfolio and doesn’t trade often
• Is okay waiting weeks for withdrawals

But if you’re serious about crypto - if you’re trading regularly, moving funds often, or managing more than a few thousand dollars - Mercatox is a risk you don’t need to take.

How It Compares to the Big Players

Let’s put Mercatox next to the giants:

Look at that table. Mercatox doesn’t just lag behind - it’s in a different league. The volume is tiny. The support is weak. The withdrawals are unreliable. Even the fees aren’t competitive anymore.

Final Verdict: Avoid Unless You Have No Other Choice

Mercatox isn’t a scam. It’s still operating. It hasn’t vanished. But it’s not trustworthy either.

It’s the kind of exchange you might use if you’re stuck in a country where nothing else works. Or if you’re holding a few hundred dollars in crypto and never plan to move it. But if you’re serious about crypto - if you want to trade, earn, or protect your assets - you’re better off elsewhere.

There are better platforms with faster withdrawals, lower fees, real support, and proof that your money is safe. You don’t need to settle for a platform that makes you wait weeks just to get your own coins out.

Mercatox might have lasted 10 years. But longevity doesn’t mean reliability. In crypto, the only thing that matters is whether your funds are accessible when you need them. And based on the evidence, Mercatox fails that test more often than it passes.